For many people, the period between deciding to get help and actually walking through the door is the hardest part. Having the right documents and information ready before admission removes friction from that process and helps you focus on recovery at any leading rehab facility. This page covers what to prepare, why each item matters, and what to do if something is missing.
Insurance Information
Insurance coverage is one of the first things the admissions team verifies. Having your insurance card available, or knowing your plan name and member ID, allows the team to confirm coverage and handle prior authorization before or on the day of admission.
We accept most major commercial insurance plans and most Medicaid plans. A full-time insurance coordinator handles verification and prior authorization so you do not have to navigate the process alone. If you are unsure whether your plan is accepted, call us at (646) 347-1892 before arrival and we will verify it for you.
A Valid Photo ID
A government-issued photo ID, such as a driver's license, state ID, or passport, is required for admission. This is standard across all licensed treatment facilities and is part of the intake documentation process.
Medical History and Current Medications
Providing an accurate medical history allows the clinical team to plan your detox and treatment safely from the moment you arrive. This includes any current prescription medications, known allergies, previous surgeries or hospitalizations, and any diagnosed medical conditions.
If you are currently taking medications, bring the original prescription bottles. This helps the nursing team verify dosages and manage any medications that need to be continued, adjusted, or tapered during treatment.
Substance Use History
You will be asked about your substance use history during the intake process. Being as specific and honest as possible allows the medical team to assess your withdrawal risk accurately. This includes which substances you use, how long you have been using them, how much and how often, and when you last used.
This information is protected under HIPAA and all applicable federal confidentiality laws. Nothing you share is used against you. It is used to keep you safe during detox and to build a treatment plan that reflects your actual clinical needs.
Mental Health History
If you have a prior diagnosis of depression, anxiety, PTSD, bipolar disorder, or any other mental health condition, having that information available at admission helps the clinical team plan your care more accurately.
Every patient at our facility receives a psychiatric evaluation within 24 hours of admission regardless of whether a prior diagnosis exists. Dual diagnosis, meaning the co-occurrence of a substance use disorder (SUD) and a mental health condition, is common among people entering treatment. Identifying it early means both conditions are treated together from the start.
Emergency Contact Information
You will be asked to provide the name and contact information of at least one emergency contact. This person may be contacted if there is a medical concern during your stay, or as part of the discharge and aftercare planning process.
What to Bring for Your Stay
Our facility operates as an electronics-free environment during treatment. Phones and personal computers are securely stored on arrival and returned at discharge. Patients have access to a personal iPad with recovery resources throughout their stay.
Contact our admissions team at (646) 347-1892 for a current packing list before arrival. Cigarettes, if brought, must be in an unopened original container.
What If You Do Not Have Everything
Missing documents do not automatically prevent admission. If you do not have insurance, if you cannot locate your ID, or if you are unsure about your medical history, call the intake team before arrival. We can work through what is available and determine the best path forward. The goal is to get you into care, not to create additional barriers.
Frequently Asked Questions
Do I need insurance to be admitted? We accept most major commercial insurance plans and most Medicaid plans. A full-time insurance coordinator handles verification and prior authorization. If you are unsure about your coverage, call us at (646) 347-1892 before arrival and we will verify it directly.
What happens on the first day of admission? When you arrive, an intake coordinator walks you through admissions paperwork. A nurse takes your vitals, reviews your medical history, and collects a urine sample to identify substances in your system. A psychiatric evaluation is completed within 24 hours. Based on your medical status, you are placed in medically supervised detox or begin the residential program directly.
Is my information kept private? Yes. We comply with all HIPAA and federal privacy regulations. Patient information is protected throughout admission, treatment, and discharge. Our privacy policy and confidentiality notice are published on our website.
If you are ready to start or want to talk through what to expect before arrival, call us at (646) 347-1892 or email admissions@urbanrecovery.com. You can also learn more about how our admissions process works.
Contact Us
At Urban Recovery, we are committed to supporting individuals on their recovery journeys. Whether you're seeking information about our programs or ready to begin the admissions process, our team is here to assist you.
Facility Address: 411 Van Brunt Street, Brooklyn, NY 11231
Phone Numbers:
- Intake Line: (646) 347-1892
- Facility Line: (646) 960-6656
Email: admissions@urbanrecovery.com
Hours of Operation: Sunday - Monday: 24 hours
For general inquiries or to request more information, please use our online contact form.
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